Terms and Conditions

Information sharing

As a nursery if we have any concerns about your child, we have an obligation to contact Social Services and also advice and assessment, this could also include health visitors and any outside agencies that we feel will help with the development of your child. All forms completed are legal documents and require both parents and nursery signatures (if necessary). If parent/carer refuses to sign any forms (e.G accidents, existing injuries), advice and assessment could be informed.

Admissions policy

Enrolment forms must be completed and returned before a child can be considered for entry to the nursery. In order to provide sufficient continuity, the minimum number of sessions available for part-time is 2 sessions per week. If you change your child’s sessions a new form must be completed.

Holidays

pixieland will only be closed during the Christmas week and on bank holidays. No charge is made when the nursery is closed.

Force majeure

In cases of disruption to service pixieland and Rogers Burrow will do everything in its power to operate the service where it is safe to do so. However, severe disruptions may require the closure of the nursery or reduction in service. In such cases, fees remain payable during any period of closure.Examples of force majeure include but are not limited to extreme weather (including snow and ice), other acts of god or third parties outside of the nursery’s control including disruptions to highways, public transport, utilities and industrial action.All other days are to be paid in full – this includes holidays, sickness.

Sickness

Sickness days are to be paid in full (long-term illnesses will be considered individually) early starts and extras will also need to be paid in full if your child does not attend. Please call the nursery by 9am if your child will be absent due to illness, so we can inform other parents if it’s a contagious illness.

Extra sessions

All extra sessions must be paid for at the time of booking.

Payment of fees

Fees are required monthly in advance. Payment must be paid by bacs, these must have your childs name as a reference. If payment is made by debit or credit card, there will be a surcharge. We also accept salary sacrifice vouchers.

Increase in fees

Pixieland reserve the right to review fees. You will be given at least 4 weeks notice of any changes.

Outstanding fees

In the event of fees or other sums being payable to Pixieland being outstanding for more than 2 consecutive weeks, without prior arrangements being made, you will receive written a notice to withdraw your child from the nursery. Pixieland do not offer a retainer system, interest will be charged at £20.00 for payments over 2 weeks late.

Recovery of legal costs

Should Pixieland incur legal costs and expenses in the process of recovering outstanding fees, the fee payer shall indemnify Pixieland for any such legal cost and expenses incurred.

Term time only

Government funded children. Early years funded children and me2 funding. If your child claims early years grant, you are able to purchase lunch or tea, however, you are welcome to provide a packed lunch for these sessions.

Changes

The nursery manager must be given at least four weeks written notice if a parent wishes to withdraw their child from the nursery. Similarly, if a parent wishes to increase or reduce their sessions, one month's notice is the minimum requirement. Normal fees will be charged until sessions can be changed. If no notice or insufficient notice is given you will be charged the full four weeks. You must fully complete a new enrolment form when your child changes their sessions. All enrolment forms will be updated yearly. You understand all fees need to be paid a month in advance. Failure to do this will result in my child losing their place at Pixieland.

Updated 16th March 2018