Terms and Conditions
Admissions Policy
Enrolment forms must be completed and returned before a child can be considered for entry to the nursery. In order to provide sufficient continuity, the minimum number of sessions available for part-time is 4 sessions per week. If you change your child’s sessions a new form MUST be completed.
Policies and Procedures
Parents are welcome to come in and ask to see our policies and procedures at anytime.
Holidays
Pixieland will only be closed during the Christmas week and on bank holidays. If you need childcare for these days, please speak to the manager. No charge is made when the nursery is closed - ALL OTHER DAYS ARE TO BE PAID IN FULL
Sickness
Sickness days are to be paid in full (long term illnesses will be considered individually) early starts and extras will also need to be paid in full if your child does not attend.
Extra Sessions
All extra sessions must be paid for at the time of booking.
Payment of Fees
Fees are required monthly in advance. Payment can be paid by BACS payments, but these must have your Childs name as a reference. We also accept Salary Sacrifice Vouchers.
Increase in Fees
We reserve the right to review our fees with 30 days notice.
Outstanding Fees
In the event of fees or other sums being payable to Pixieland being outstanding after the payment due date, without prior arrangements being made, you will receive notice to withdraw your child immediately. You will still be charged your 4 weeks notice* from the nursery. Interest will be charged at £20.00 for payments over 2 weeks late.
Recovery of legal Costs
Should Pixieland incur legal costs and expenses in the process of recovering outstanding fees, the fee payer shall indemnify Pixieland for any such legal cost and expenses incurred.
Changes
The nursery manager must be given at least 4 weeks written notice if a parent wishes to withdraw their child from the nursery. Please note, notice needs to include a period to use the deposit paid, if you give notice which does not cover the use of the deposit further notice will be required to use up credit. 4 weeks notice is required if a parent wishes to increase or reduce their sessions. All sessions changes must be in place for a minimum of 8 weeks. If no notice or insufficient notice is given you will be charged the full four weeks. You must fully complete a new enrolment form when your child changes their sessions.
All enrolment forms will be updated yearly, all fees need to be paid a month in advance. Failure to do this may result in my child losing their place at Pixieland.
As a nursery if we have any concerns about your child, we have an obligation to contact Social Services and also Advice and Assessment.